“The decision to undergo surgery should never be treated lightly, as all surgical procedures come with varying degrees of risk and recovery time associated with them.”
Privacy Policy
The Lotus Institute respects and upholds your rights to privacy protection under the National Privacy Principles contained in the Privacy Amendment (Private Sector) Act 2000.
This policy describes how we manage any personal information we have about you.
What personal information about me does the lotus institute hold?
The Practice may hold the following information about you:
- Name, address, telephone number (s)
- Date of Birth
- Occupation
- Health Information
- General Practitioner
- Referring Doctor
- Veterans? Affairs Association
- Details associated with services we have provided to you
- Any additional information provided to us by you or referring agencies
- Any information you provided to us through client/consumer surveys
- Clinical photographs or pre and post-operative procedures
The Lotus Institute will destroy or de-identify personal information due to redundancy after its legal obligations to retain the information have expired.
What does the lotus institute do with my personal information?
We use personal information about you:
- To provide services and care for you
- To assist staff in providing services and care to you
- To assist with any calls you make to us
- For our internal administrative requirements.
- To provide information to Hospital Services and Health Workers who provide necessary follow-up treatment and ongoing services
- For benchmarking reporting in a de-identified form
- To provide data in both an identified and de-identified form to Government agencies in compliance with numerous legislative requirements
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And with your consent:
- to communicate promotional offers and special events
- for direct mailing
- for service planning
- for research and development
The Lotus Institute will not disclose personal information about individuals to any person except when:
- You have consented to the disclosure as per the Practice Consent Form
- The secondary purpose is related to the primary purpose (for which the information was collected) and a person would reasonably expect such use or disclosure; or
- The use is for direct mailing in specified circumstances: or
- It is required by Commonwealth/State legislation or in circumstances related to public interest or public or individual health and safety.
Individuals may at any time opt out of receiving any communications from The Lotus Institute other than as required for the operation of our services.
Openness
You are entitled to have access to and request the amendment of personal information that The Lotus Institute has collected about you.
Miscellaneous
In this policy personal information and health information have the same meaning as under the Privacy Amendment (Private Sector) Act 2000. This document represents our policy at The Lotus Institute. We may change this policy from time to time. Although we intend to observe this policy at all times, it is not legally binding on The Lotus Institute in any way.
If you have any questions about this policy please contact the Practice Manager/Privacy Contact Officer on (07) 5509 4488.
